Reference

How We Handle Your Information

We collect and process account data when you register, deposit via bKash, Nagad or Rocket, and navigate the lobby. This policy explains what we gather, why we need it, how long we keep it, and how you can request access or deletion.

Account registration dataPayment transaction recordsDevice & session logsCookie preferencesContact & support history
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5999 Bet How We Handle Your Information
DATA PRACTICES

Security, Retention & Your Rights

We encrypt personal data in transit and at rest, restrict internal access to authorised staff, log all account changes for audit trails, and conduct regular security reviews. You have the right to access your data, request corrections, withdraw marketing consent, and ask for deletion subject to legal retention rules.

Encryption standards Login credentials, payment details from bKash, Nagad and Rocket, and session tokens are encrypted using industry-standard TLS and AES protocols. Database access is limited to operations and compliance staff with role-based permissions.
Cookie management Essential cookies keep you logged in and remember your language preference. Marketing and analytics cookies track lobby visits and promo clicks; you can disable these in browser settings or through the cookie-consent banner without affecting account access.
Retention periods Account data remains active until you close your account. Transaction records are kept for seven years to meet financial compliance requirements. Session logs and device fingerprints are retained for two years for fraud detection and security audits.
Your rights Request a copy of your data, correct errors in your profile, withdraw consent for marketing emails, or ask us to delete your information after account closure. Deletion requests are honoured once we complete legal retention obligations.
PRIVACY CONTACTS

How to Reach Us About Your Data

If you want to review what data we hold, correct an error in your account details, or request deletion after account closure, contact our privacy team through live chat, email, or the account settings panel. Access requests are usually fulfilled within seven business days; deletion requests follow the same timeline once legal retention periods expire.

Live chat Open the chat widget in the account dashboard, select Privacy Request, and describe what you need—access, correction, or deletion. An agent will confirm your identity and process the request during support hours.
Email support Send your request to the privacy address shown in the footer, include your registered mobile number and a brief description of the data you want to access or remove, and we will reply with next steps.
Account settings Log in, navigate to Privacy & Data, and submit a formal request through the self-service form. You will receive a confirmation email and a reference number to track progress.

Common Questions About Data & Privacy

We collect your mobile number, email address, date of birth, and payment identifiers from bKash, Nagad or Rocket when you create an account. We also log your device type, IP address, and session timestamps to verify identity and prevent duplicate accounts.

Transaction logs including deposits, withdrawals, and bet history are retained for seven years to comply with financial record-keeping and anti-money-laundering requirements. Account credentials remain active until you close your account; session logs are kept for two years.

Yes. Contact support via live chat or email with your registered mobile number, and we will send a data export within seven business days. The export includes account details, transaction history, session logs, and any correspondence with our support team.

Submit a deletion request through account settings or contact support. We will close your account immediately and anonymise personal identifiers, but transaction records must be retained for seven years to meet legal obligations. Marketing consent is withdrawn at the time of deletion.

We share payment details with bKash, Nagad, and Rocket processors to complete transactions. Aggregated, anonymised usage data is sent to analytics providers to improve the platform. We do not sell personal data to marketers or data brokers.

Click the unsubscribe link in any promotional email, or log in and disable marketing consent in account settings. You will still receive transactional emails about deposits, withdrawals, and account security, but promotional messages will stop within two business days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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